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May, 2018

What are the Critical Attributes to Motivate Practice Service Referrals for Oncology Patients?

Performance Edge Patient Services and Hubs | May 2018

Ease, Speed, and Broad Access Are Critical Attributes to Motivate Practice Service Referrals for Oncology Patients

Providers rate how the program works logistically or operationally as being more critical than the content it delivers when recommending a particular program to their patients. Building a program well and routinely measuring its ease of use, ease of navigation, speed to therapy, and comprehensive eligibly criteria to support the most patients in need will ensure customer satisfaction.

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These and other findings can be found in Health Strategies Group’s recently released research Patient Services Benchmarks – Oncology

Key questions answered in this research:

  • Which patient support services provide greatest value to oncology offices?
  • Which attributes are most critical to motivate patient support services referrals?
  • What opportunities exist to most improve customer experience with and utilization of patient support services?

View the Research Agenda

Visit our Patient Services and Hubs  webpage to learn more about this research. 

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