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Health Strategies Group is a long-established consultancy providing innovative sales and marketing research, analysis, and recommendations to a stellar list of pharma and biotech clients. The company's success relies on our talented, innovative and highly motivated associates working together in an environment that values creativity, teamwork, and mutual respect.
We believe how you do your work is as important as what you do and have created an environment that rewards and supports collegiality, team work, and respect for each other. We hire highly skilled, bright, and successful people with unmatched ethics. We respect our commitments to one another and to our customers, delivering to each what we promise, when we promise, and with attention to detail and quality.
If that interests you, we invite you to view our current job postings.
| Current Openings |
Department |
Location |
Code |

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Research Analyst |
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Lambertville, NJ |
HM-MM |

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Title: |

Research Analyst |


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| Department: |
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| Location: |
Lambertville, NJ |
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| Type: |
Full Time |
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| Position Code: |
HM-MM |
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Senior Manager, Client Services |
Sales, Marketing, and Client Management |
Lambertville, NJ |
SMCS |

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Title: |

Senior Manager, Client Services |


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| Department: |
Sales, Marketing, and Client Management |
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| Location: |
Lambertville, NJ |
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| Type: |
Full Time |
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| Position Code: |
SMCS |
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Position Overview
This manager will focus on increasing sales of syndicated products, securing renewals of existing syndicated services, and identify leads for custom research opportunities within an assigned group of mid-sized and large pharmaceutical/biotech companies. This position will have primary responsibility for new product sales.
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Primary Duties
- Client management 30% of time
- Build, develop and maintain positive relationships and increase loyalty within assigned client companies
- Identify key users of services within client companies
- Provide guidance to research directors on how clients can apply/operationalize the work
- Develop and implement a strategic account plan for each client and lead regular account planning updates with senior management and the cross-functional team of service directors and consultants who support the client
- Promote use of services within client companies
- Identify and ensure that right individuals receive service deliverables and support including onsite/WebEx briefings
- Expand relationships with key decision makers and influencers
- Business development 60% time
- Secure renewal purchases and contracts for syndicated services and ensure payment on a timely basis
- Increase the purchase of our syndicated services within assigned client companies
- Identify and triage custom research opportunities through interactions with syndicated client contacts
- Serve as customer feedback loop for the organization 10% time
- Serve as internal expert on assigned clients and regularly share information with the organization on client needs and uses of HSG resources.
- Regularly track and provide updates on account activities
- Share insight about accounts with others at HSG to improve customer loyalty and improve coordination
- Gather and share market intelligence about individual customers experiences/satisfaction with HSG
- Conduct and share win-loss analysis
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Required Skills and Abilities
- Business development and client management skills with customer service orientation
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Strong organization, planning and time management skills
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Results orientation, initiative, self-appraisal and continuous learning mindset
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Networking and rapport building skills
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Information Seeking- gathers facts, ideas and opinions needed for analyzing situations, solving problems or make decisions
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Empathy- recognizes and responds to others' feelings and concerns (recognizes others emotions, understands people’s feelings, understands what people mean, understands underlying reasons for behavior)
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Resiliency- deals positively with adversity (handles rejection, learns from mistakes, maintains optimism/motivation following loss or disappointment
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Strong problem solving skills
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Written and presentation skills
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Active Listening /questioning and probing skills
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Must be a team player and be able to effectively interact with staff at all levels of the company
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Ability to engage and influence people
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Ability to present self as credible at client companies
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Willingness and ability to travel approximately 20-30% of time
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Proficiency in MS Word, Excel, PowerPoint, Outlook
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Required Experience
- Two plus years of pharmaceutical, medical/health industry-related experience required
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Two plus years of account management experience in the pharmaceutical or B2B sales preferred
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Required Education
B.S./B.A in relevant field of study required
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Additional Comments
Expectations for All Employees
Supports the organization's mission, vision, and values by exhibiting the following behaviors: Client focus, accountability, innovation, teamwork, honesty, integrity and respect for all team members.

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